Terms & Conditions
Please review our SMS Terms of Service and general usage guidelines to understand your rights and responsibilities.
SMS TERMS OF SERVICE
By opting into SMS messaging from Amazon Van Lines (formerly MileWay Moving & Storage), you agree to receive text messages related to customer care, scheduling, service updates, and move coordination.
TYPES OF MESSAGES
Messages may include:
- Appointment and scheduling updates
- Arrival notifications
- Customer service responses
- Service-related alerts
MESSAGE FREQUENCY
Message frequency may vary depending on your interaction with us. We strive to only send essential updates regarding your move.
MESSAGE RATES
Message and data rates may apply based on your mobile carrier plan. Please check with your provider for details on any potential costs.
OPT-OUT
You may opt out at any time by replying STOP to any message. Once opted out, you will no longer receive SMS messages unless you opt back in.
HELP
For assistance, reply HELP or visit our website at amazonvanlines.com.
PRIVACY
Your privacy is important to us. Please review our Privacy Policy at: https://amazonvanlines.com/privacy-policy
SMS consent is not shared with third parties or affiliates.
CHANGES TO TERMS
We reserve the right to modify these Terms of Service at any time. Changes will be effective when posted on this page. Your continued use of the service constitutes acceptance of those changes.